Privacy Policy
Apartment Booking Application
Effective Date: February 26, 2026
1. Introduction
Welcome to our Apartment Booking Application ("App", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of the App.
2. Information We Collect
2.1 Information You Provide Directly
When you register and use our App, we may collect the following personal information:
• Full name and contact details (email address, phone number)• Profile photo (optional)• Date of birth and national ID / passport number for identity verification• Payment information (credit/debit card details, billing address)• Property preferences, search history, and booking details• Reviews and ratings you submit for properties• Communications between you and property owners or our support team
2.2 Information Collected Automatically
When you access or use our App, we automatically collect:
• Device information (device type, operating system, unique device identifiers)• IP address and general location data• Precise GPS location (only when you grant permission)• Usage data (pages viewed, searches performed, features used, session duration)• Log data (crash reports, app performance data)• Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from:
• Social login providers (e.g., Google, Apple, Facebook) if you sign in via these services• Payment processors and financial verification services• Identity verification services• Property listing partners and real estate data providers
3. How We Use Your Information
We use the information we collect for the following purposes:
• To create and manage your user account• To process bookings, payments, and reservations• To verify your identity and prevent fraud• To communicate with you about your bookings, inquiries, and support requests• To send you booking confirmations, reminders, and important updates• To personalize your experience and provide property recommendations• To improve the functionality, performance, and safety of our App• To send promotional communications and special offers (with your consent)• To comply with applicable laws and regulations• To enforce our Terms of Service and other agreements
4. How We Share Your Information
We do not sell your personal information. We may share your data in the following circumstances:
4.1 With Property Owners / Landlords
When you make a booking inquiry or reservation, relevant information (name, contact details, booking dates) is shared with the property owner to facilitate the rental process.
4.2 With Service Providers
We engage trusted third-party service providers to assist in operating our App, including payment processors, cloud hosting providers, analytics services, push notification services, and customer support tools. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
4.3 For Legal Compliance
We may disclose your information if required to do so by law, court order, or government request, or to protect the rights, property, or safety of our users and the public.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time. We may retain certain information for legitimate business purposes, legal compliance, dispute resolution, or enforcement of agreements, even after account deletion.
6. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:
• Encryption of data in transit (TLS/HTTPS)• Encrypted storage of sensitive data• Restricted access to personal data on a need-to-know basis• Regular security assessments and audits
However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong password and to keep your login credentials confidential.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal data we hold about you• Correction: Request correction of inaccurate or incomplete data• Deletion: Request deletion of your personal data ("right to be forgotten")• Portability: Request transfer of your data in a machine-readable format• Objection: Object to certain types of data processing• Withdraw Consent: Withdraw consent for processing based on consent at any time
To exercise any of these rights, please contact us at the details provided in Section 11. We will respond to your request within 30 days.
8. Push Notifications & Location Data
8.1 Push Notifications
We may send push notifications about booking updates, messages, and promotions. You can opt out of non-essential notifications through your device settings or App notification preferences.
8.2 Location Data
We request access to your device's location to help you find nearby properties and improve search results. You can disable location access at any time through your device settings. Disabling location may limit certain App features.
9. Third-Party Links and Services
Our App may contain links to third-party websites or integrate with third-party services (e.g., maps, payment gateways). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our App.
10. Children's Privacy
Our App is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal data, we will promptly delete that information. If you believe a minor has submitted their data through our App, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via the App or by email. Your continued use of the App after the effective date of the revised policy constitutes your acceptance of the changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Company Name: Elegant Hospitality
Email: ahmed@elegantcairo.com
Address: 242 U Venues Mall New Cairo
Phone: [+20 1009104714]